General terms and conditions Hem62

Effective date 1 September 2019


Provision of information

We take the utmost care to ensure the accuracy and completeness of the information on our website. Of course we strive for correct and up-to-date information. No rights can be derived from any errors. Hem62 therefore accepts no responsibility or liability whatsoever for damage (of any nature whatsoever) arising from decisions you have taken on the basis of information on our website and our travel proposal.

We are not responsible for errors in the descriptions of accommodations and activities and prices, no rights can be derived from this. The price as confirmed by the providers of our accommodations and activities when making a reservation is valid.

We are not responsible for errors or harmful content in the files or websites linked to this website to which reference is made.


All the images on Hem62 are either proprietary material or supplied by accommodation and activity providers and approved by them for publication. If you see an image that is protected by copyright, please inform us at and we will ensure that the image is removed within 24 hours. Hem62 has the right to use supplied photos of accommodations and activities for promotional purposes.


Travel proposal

Hem62 compiles a no-obligation travel proposal on the basis of the traveller’s travel plan. We strive to ensure that the information and prices in this travel proposal are correct and up to date. We are not responsible for errors in the descriptions of accommodations and activities and prices, no rights can be derived from this.


Hem62 mediates between providers of accommodation and activities and the travellers who visit the website. We communicate between the providers and the traveller until he or she wants to make a reservation. If the traveller wants to make a reservation, Hem62 shares the contact and reservation details with the provider.

As soon as the reservation is confirmed, the mediation ends and the agreement between the traveller and the provider of the accommodation or activity is established. The traveller will then receive an invoice from Hem62 of € 25 for the mediation costs.

Hem62 is not liable for errors in the reservations, the traveller must check these himself.

Disputes must be settled directly with the provider of the accommodation or activity. These each have their own payment and cancellation conditions. Hem62 has no influence on this.

Change or cancellation of a reservation

From the moment that the provider has confirmed the reservation, the traveller must, in the event of a change or cancellation, contact the provider directly. Hem62 no longer has any part in this. Any costs for changing or cancelling are for the account of the traveller. In many cases, the cancellation insurance covers (part of) the costs.

Personal travel guide

If you have booked accommodation and one or more activities through Hem62, you will receive your personalized travel guide at least 10 days before departure. In this travel guide you will find all important information, such as arrival and departure dates, times of planned activities and route descriptions. If you have not received a travel guide 5 days before departure, please inform us immediately.

If you only book accommodation or activities, you will not receive a personal travel guide. In this case we will provide you with a route description and inform you of the date and time you are expected from the provider.


Travellers who are dissatisfied with the accommodations and activities booked through Hem62 should report this to the provider as soon as possible so that a solution can be found during the trip.

Travellers who are dissatisfied with Hem62’s service or advice should report this to Hem62 as soon as possible so that a solution can be found. Travellers will be reimbursed up to the maximum of the costs paid to Hem62.


Hem62 accepts no liability for the actions and/or negligence of the providers of accommodations and activities, nor for the correctness of the data or information provided by them about accommodations and activities.


Under no circumstances will Hem62 be liable for damages resulting directly or indirectly from the use of the information available on this website or the travel proposal of Hem62.


Travel documents, travel documents and luggage

The traveller must be in possession of all the required, valid documents at the time of departure. Hem62 is not liable if the traveller cannot take part in the trip, or parts of it, as a result of shortcomings in his travel documents. Hem62 is not liable for loss, damage or loss of luggage, travel documents and travel documents.


We think it’s wise to take out good insurance and we recommend that you take out travel and cancellation insurance. This is to avoid annoying situations. Make sure that this insurance also covers the activities you reserve. Particularly in the winter, additional winter sports coverage may be required.

Personal details

All personal data provided by the traveller will be treated by us as strictly confidential and will only be used for the relevant purposes in accordance with the General Data Protection Ordinance. However, Hem62 is obliged to make the personal details of the travellers available to our partners as soon as a reservation has to be made.


Hem62 is a member of the Association of Small-scale Travel Organisations (in Dutch VvKR). The VvKR stands up for the interests of small, often specialist travel agencies. Through the VvKR, we join forces and share our expertise in order to achieve the greatest possible security and satisfaction for both the travel agent and the consumer. All VvKR member travel agencies offer a form of travel guarantee on their package tours, so that in the event of bankruptcy you can get your travel money back. Each travel agency presents clear travel conditions, in which you can find out which trips are covered by the guarantee.

Hem62 does not sell (package) travel and is therefore not a member of a guarantee fund.



Westkreek 31
7325NB Apeldoorn

T +31 (0)6 3417 8480

KVK nr   64018792
BTW nr NL001839285B43

IBAN  NL 15 KNAB 0255 3254 60